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Thursday
Jan212010

Nokia E71 - Exchange Password Reset

We've recently had some Nokia E71 hand sets in for staff to use and some users are now starting to reset their passwords for the Microsoft Exchange server.  This needs to be entered on the phone, but unfortunately it doesn't just offer up a "your current password isn't working like to enter a new one?" option.  Instead we're having to make our way through the following twelve step laborious process...

  1. From the home screen press the top left button to display the Menu.
  2. Use the central buttons to scroll to Communication and select it.
  3. Use the central buttons to scroll to Messaging and select it.
  4. Press the top left button to display the Options.
  5. Use the central buttons to scroll to Settings and select it.
  6. Use the central buttons to scroll to Email and select it.
  7. Use the central buttons to scroll to your Exchange account (e.g. Mail for Exchange) and select it.
  8. Press the top left button to display the Options.
  9. Use the central buttons to scroll to Edit Profile and select it.
  10. Use the central buttons to scroll to Credentials and select it.
  11. Use the central buttons to scroll to Password and select it.
  12. Enter your new password.

Apart from this it appears to be a really nice phone.  Maybe there's a quicker way I just haven't found yet?

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Reader Comments (7)

[...] the original post: Nokia E71 – Exchange Password Reset « Flag IT Share and [...]

Menu>Installations>Mail for Exchange>Options>Edit Profile>Credentials>Password

April 13, 2010 | Unregistered CommenterBart

I tried this on an E71 and when I got to the Installations and into the Mail for Exchange, the "Options" option wasn't available for me. I guess there may be a difference in the firmware.

May 3, 2010 | Unregistered Commenterthermalspindle

Thank you for posting this. Very helpful to navigate to this not-so-intuitive screen from Nokia.

May 25, 2010 | Unregistered CommenterGV

Thanks so much easy to follow tips that make sense

June 4, 2010 | Unregistered CommenterClaire

Hi
Just received a Nokia E71, it was set up by our IT dept.
Unfortunately I do not seem able to delete e mails in the mail exchange folder, when marking them and pressing delete I am given the option of undeleting the message
thanks

July 9, 2010 | Unregistered CommenterDave

Dave.

I haven't seen this with any of our E71s. If you're getting an option to "undelete", that suggests that the mail was actually deleted on the server. My guess is perhaps a synchronisation or a weird permissions thing. It could even be a feature of your Exchange configuration.

Obviously if you haven't raised it with your IT department this should be your first port of call.

As a control case I'd suggest trying actions through your regular mail client (outlook, web mail, etc.) and seeing what synchronises and is possible between that and your E71.

Good luck.

July 9, 2010 | Registered CommenterStephen Millard

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