Adobe Product Code Problem

23 Nov 2009

Recently one of my colleagues was having issues in registering a piece of Adobe CS4 software on one of our user’s PCs. The product code was numeric and it was being refused each time he entered it. It even got to the point where he had another colleague check he was entering it correctly. After some frustration and a bit of research he discovered a surprising fact….

The reason the registration was failing was because he was keying in the numeric code using the numeric keypad on the keyboard rather than the top line of numbers on the qwerty keyboard. Once he swapped to entering the product code on the top row the product code was accepted and he could install the product.

Why have Adobe done this? We’ve no idea, but hopefully now you won’t get caught out next time you’re installing an Adobe product.