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27 May 2020
Back in November last year, I finally made the switch away from SquareSpace to Jekyll and Github Pages. One of the changes for the worse that I highlighted in that was the lack of scheduling of posts. SquareSpace’s functionality enabled me to create posts in advance to be published at some point in the future. This allowed me a hands-off way to create content in advance that could be automatically spread over a period of time. It was the number one thing that I missed, and I said at the time that it wss something I hoped to return to.
In this post I’m going to cover the solution I’m using to schedule posts.
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26 May 2020
SAP have begun a new phasing for their 2020 releases by moving to a biannual release. Unfortunately, much like everything else, the COVID-19 global pandemic has put a little bit of a kink in the plans. In an attempt to accommodate customers who were hit hardest by the pandemic, SAP has extended the systems preview phase of the release by three weeks to give organisations more time to try and get the requisite testing carried out. The release to preview systems occurred on the weekend of 15 April 2020, and the release to production systems will now take place on the weekend of 5 June 2020.
But what does the H1 release bring? Does it bring two quarter’s worth of features? Perhaps a little more since SAP haven’t had to support a Q1 release? Well, if the raw figures are anything to go by, in comparison to last year it is actually fewer. But here’s the thing. There are quite a few big features. I suspect the complexity of some of the features is also something to be considered. SAP have had longer to work on SuccessFactors, uninterrupted by other releases, so perhaps this has simply given them the opportunity to pick off some of the bigger tasks? It still doesn’t quite fit to the last roadmap I saw, and we have seen various challenges pop-up in the last few months, not the least of which is COVID-19. I suspect the truth is that there have been many mitigating factors that have resulted in SAP brining forward fewer changes than we would have perhaps initially expected, but I promise you, there are quite a few in this release that have been well worth the wait.
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25 May 2020
It may be the first SuccessFactors release of 2020, but we are already up to the second release for Employee Central Service Centre, as Cloud for Customer (C4C) remains on a quarterly release cycle. In this release, it is like someone opened the flood gates on “useful for Employee Central Service Centre users” ideas and we had a barrage of updates and improvements that would take me an article easily twice as big to cover. I usually drop the features that are least likely to be useful. In this release, I have had to use a higher bar in making the selection of what to write about. Inevitably, this has resulted in a much higher number of features than usual being relegated to obscurity. And you know what? That is great!
In this release, there is a considerable amount of value to be taken up. As a result, in this article, I’ll be running through what I see as the key changes. Once you have everything from the article in hand and under consideration, if you do have time, go and dig a little deeper into SAP’s release notes for C4C (due for release mid-May on the SAP Customer Experience Wiki). There are a whole host of user interface changes that are going to make the lives of your service agents and administrators that much easier.
With that in mind, I will kick off with a look at Cloud for Customer and some updates to the ubiquitous communication channel of e-mail.
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