14 Aug 2020
SuccessFactors may be on bi-annual releases, but SAP Cloud for Customer (C4C) continues apace on its quarterly-release cycle. Since Employee Central Service Centre (ECSC), the SuccessFactors solution for running an HR service desk uses this system as its service back-end system. It means that ECSC users continue to receive updates every quarter. In this release, SAP is releasing several home page-related updates, which may be an indicator of things to come given how under-utilised this area of C4C has been in the past. Along with this, there are ticket processing updates, some features to please the administrators, and of course, some additions around reporting and analytics.