22 May 2021
For me, 2021 has been a busy year to date. Shifting priorities meant that while I took stock of the Q1 updates in Cloud for Customer for Employee Central Service Centre, I never quite managed to get a full article ready for publishing. To that end, I will incorporate details of both the Q1 and Q2 Cloud for Customer updates into this article.
What can you look forward to then? Well, SAP has described its approach to service in 2021 as one of modernisation and innovation. One in which they are seeking to improve not only the end-to-end processes, but also the usability of the systems.
Let us look at how SAP has fared to date against these aspirations.