03 Dec 2019
In the final release of 2019, SAP are bringing quite a few useful updates to their SuccessFactors HR helpdesk solution. These range from speed and efficiency improvements through to significant enhancements of existing functionality. It’s a release that introduces something for every Employee Central Service Centre user, be they a service agent, a service manager, or an employee.
As usual I’ll split things up into updates around the service agent facing part of the solution (Cloud for Customer, C4C), and the employee facing part of the solution (Ask HR).Read More
26 Nov 2019
If you have visited thoughtasylum.com much in the past, you may have noticed a change recently. The site has been rebuilt. It isn’t just a makeover, it’s actually a rebuild from the ground-up. In this post I’m going to givealittle bit of background to the what, why and how.Read More
28 Oct 2019
The i*OS Shortcuts application has a surprising amount of numerical functions tucked away within its calculation actions. These include not only statistical functions, but also some arithmetic functions familiar to many programmers. One of these is the modulus function. Many of you may have used this in your mathematical studies at school. It is frequently used as the basis for time calculations on 12 and 24 hour clocks. But there’s more than one way to apply a modulus.Read More
10 Sep 2019
Recently there was a query on the Automators podcast forum, where someone wanted to know how to retrieve a mobile phone number from a contact using Shortcuts. This isn’t something that Shortcuts supports “out-of-the-box”, but it is something that Shortcuts can do with a bit of cajoling. In this post I’ll explain some of the details about one way of doing it.Read More
06 Sep 2019
The weekend prior to 9 September 2019. Updates are currently available in customer test systems, but what are those updates?
With each release, SuccessFactors release a flood of information in the form of webinars and documents that most customers simply don’t have time to process. This makes it difficult at best for customers to get the best value from the solutions and partners to keep on top of all of the key aspects.
To that end, every quarter for the past four years, my colleagues and I have been analysing and summarising the changes, and drawing upon our SuccessFactors consulting experience to provide additional insight into the impact, uses and benefits these changes can have for an organisation who have implemented, or are currently implementing, SuccessFactors modules.Read More
03 Sep 2019
After a packed second-quarter release of features and improvements for Employee Central Service Centre, quarter three eases off a little and to my mind focuses on maturing some of the existing aspects of the solution. Nevertheless, the updates this month are important and will almost certainly have significant impact. For example, I can see many of the user interface enhancements making a real difference to the efficiency of agents – freeing up more of their time to deal with requests versus spending it on data maintenance and system navigation. Likewise, administrators will find useful options introduced that could open up some new opportunities.Read More
02 Sep 2019
Once again, we’re experiencing a very quiet quarter for SuccessFactors Learning, with the administrator user interface refresh being such a large piece of redevelopment work and consuming the development team’s time. Learning is set to receive some updates via the mobile app and through some updates to system integrations.
But what SAP did choose to do this quarter, was to share some details as to what is coming up for Learning. How People Analytics is going to impact Learning, a peek at the administrator user interface redevelopment and a ‘heads-up’ on some changes due next year where affected customers will need to act.Read More
30 Aug 2019
SuccessFactors mobile holds a special place in our quarterly reviews as unlike other areas; it isn’t exactly matched to the quarterly release cycle. Instead, the iOS and Android mobile apps are released on a monthly cycle, and so we have a look back at recent updates and forward to pending and upcoming ones. This quarter though we have a mixture as some of the features are ones that happen behind the scenes and will be accessible to apps as soon as the core functionality is updated in the quarterly release.
But before we begin looking at new and updated features, we need to look at some platform-related changes that SAP is introducing.Read More
23 Aug 2019
26 Jul 2019
I recently got a new Mac laptop, my previous one being the best part of a decade old, and I found myself copying new (non-app store) aplications from the Downloads folder to the Applications folder far more often than I was comfortable with. To that end I decided to automate the process.Read More